Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment. We provide worldwide shipping options. Cheapest option is Hongkong Post, an airmail service which can be tracked online. Packets will normally leave Hong Kong in 5 to 7 working days, and may arrive to your country in a few more days (depending on your area, should be less than 30 days). 

Besides this, we offer express alternative for an additional cost. These alternatives are Fedex, UPS, DHL. The supplier will be chosen depending on the coverage of your country. If you have particular requirements, you can always ask us to use a specific carrier (additional costs may apply).

Upon arrival to your country, the packet will be processed by your local customs. Please note that any taxes or charges generated in your country's customs are your responsibility and must be covered by yourself. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are well sized and we ensure that your items are well-protected.

Return/Refund/Replace Policy

We only provide refund for quality problems, defective items (nearly none). These must be reported within 6 days of package arrival. Otherwise, we will not be able to process refund nor replacement.

If you decide to return an item, the return shipping cost must be covered by yourself. Please read all details of the products we offer and ask any questions you need before making your decision to buy.

The address to ship back is:

Unit 27, 11 Floor Section A,

Overseas Decoration Comprehensive Bldg,

Zhenhua Road, Futian District,

Shenzhen, Guangdong province, China

Postal Code 518031

Tel. +86 13823578296